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Frequently Asked Questions

Ridano shipments require a signature upon delivery, except those sent via FedEX with fine jewelry. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, please contact info@ridano.com

Please allow 2-3 business days for our team to process your order once credit card authorization and verification have been obtained. Once your order has been given to our carrier it will take an additional 8-12 business days for your order to be delivered to you. We promise you our jewelry is worth the wait! 

Any items that were personalized with engraving are also excluded from returns, with the exception of any error on behalf of Ridano or where the item may be faulty. 

Here at Ridano we believe that life is too short to wear boring jewelry and we are almost positive that you will be happy with your purchase. If in the unlikely event that you are not happy, we accept returns on all unworn items within 7 days of your purchase. 

Earrings, sale items, custom items, personalized and engraved items are not eligible for returns or exchanges

For refunds, the credit card used for the initial purchase will be refunded for the merchandise amount. Any shipping charges are not refundable. Please allow 3-5 business days except Federal holidays for the refund to post to your account depending on the credit card company’s processing time.

PLEASE NOTE: Shipping and processing for any personalized, engraved or pre-order items will take an additional 15-20 days. 

Free ground shipping is offered within the contiguous United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories

Ground: Will arrive in 10 to 14 business days


All Fine Jewelry orders or orders valued at over $800 are shipped via FEDEX and require a signature upon delivery.


All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.


At this time, we can only ship to one address per order.

Unfortunately, we don’t offer international shipping. 

Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product detail on sale items before purchasing.

Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays).

PLEASE NOTE: Shipping and processing for any personalized, engraved or pre-order items will take an additional 15-20 days.